Applicability Of This Privacy Policy

This Privacy Policy applies to HVE online workplace productivity tools and platform, including the associated HVE mobile and desktop applications (collectively, the “Services”), Slack.com and other Slack websites (collectively, the “Websites”) and other interactions (e.g., customer service inquiries, user conferences, etc.) you may have with Slack. If you do not agree with the terms, do not access or use the Services, Websites or any other aspect of Slack’s business.

This Privacy Policy does not apply to any third-party applications or software that integrate with the Services through the HVE platform (“Third-Party Services”), or any other third-party products, services or businesses. In addition, a separate agreement governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any messages, files or other content submitted through Services accounts (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls its instance of the Services (its “Workspace”) and any associated Customer Data. If you have any questions about specific Workspace settings and privacy practices, please contact the Customer whose Workspace you use. If you have an account, you can check for contact information of your Workspace owner(s) and administrator(s). If you have received an invitation to join a Workspace but have not yet created an account, you should request assistance from the Customer that sent the invitation.

Information We Collect And Receive

HVE may collect and receive Customer Data and other information and data (“Other Information”) in a variety of ways:

  • Customer Data. Customers or individuals granted access to a Workspace by a Customer (“Authorized Users”) routinely submit Customer Data to HVE when using the Services.

  • Other Information. HVE also collects, generates and/or receives Other Information:

    1. Workspace and account information. To create or update a Workspace account, you or your Customer (e.g. your employer) supply HVE with an email address, phone number, password, domain and/or similar account details. For details on Workspace creation, click here. In addition, Customers that purchase a paid version of the Services provide HVE (or its payment processors) with billing details such as credit card information, banking information and/or a billing address.

    2. Usage information.

      • Services metadata. When an Authorized User interacts with the Services, metadata is generated that provides additional context about the way Authorized Users work. For example, HVE logs the Workspaces, channels, people, features, content and links you view or interact with, the types of files shared and what Third-Party Services are used (if any).

      • Log data. As with most websites and technology services delivered over the Internet, our servers automatically collect information when you access or use our Websites or Services and record it in log files. This log data may include the Internet Protocol (IP) address, the address of the web page visited before using the Website or Services, browser type and settings, the date and time the Services were used, information about browser configuration and plugins, language preferences and cookie data.

      • Device information. HVE collects information about devices accessing the Services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and crash data. Whether we collect some or all of this Other Information often depends on the type of device used and its settings.

      • Location information. We receive information from you, your Customer and other third-parties that helps us approximate your location. We may, for example, use a business address submitted by your employer or an IP address received from your browser or device to determine approximate location. HVE may also collect location information from devices in accordance with the consent process provided by your device.

    3. Cookie information. HVE uses a variety of cookies and similar technologies in our Websites and Services to help us collect Other Information. For more details about how we use these technologies, and your opt-out opportunities and other options, please see our Cookie Policy.

    4. Third-Party services. A Customer can choose to permit or restrict Third-Party Services for its Workspace. Typically, Third-Party Services are software that integrate with our Services, and a Customer can permit its Authorized Users to enable and disable these integrations for its Workspace. HVE may also develop and offer HVE applications that connect the Services with a Third-Party Service. Once enabled, the provider of a Third-Party Service may share certain information with hVE. For example, if a cloud storage application is enabled to permit files to be imported to a Workspace, we may receive the user name and email address of Authorized Users, along with additional information that the application has elected to make available to HVE to facilitate the integration. Authorized Users should check the privacy settings and notices in these Third-Party Services to understand what data may be disclosed to HVE. When a Third-Party Service is enabled, HVE is authorized to connect and access Other Information made available to HVE in accordance with our agreement with the Third-Party Provider and any permission(s) granted by Customer (including, by its Authorized User(s)). We do not, however, receive or store passwords for any of these Third-Party Services when connecting them to the Services. For more information on Third-Party Services, click here.

    5. Contact information. In accordance with the consent process provided by your device or other third-party API, any contact information that an Authorized User chooses to import (such as an address book from a device or API) is collected when using the Services.

  • Third-Party Services. Customer may enable or permit Authorized Users to enable Third-Party Services. We require each Third-Party Service to disclose all permissions for information access in the Services, but we do not guarantee that they do so. When enabled, HVE may share Information with Third-Party Services. Third-Party Services are not owned or controlled by HVE and third parties that have been granted access to Information may have their own policies and practices for its collection, use, and sharing. Please check the permissions, privacy settings, and notices for these Third-Party Services or contact the provider for any questions.

  • Forums. The information you choose to provide in a community forum including personal data will be publicly available.

  • Corporate Affiliates. HVE may share Information with its corporate affiliates, parents and/or subsidiaries.

  • During a Change to HVE Business. If HVE engages in a merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of HVE assets or stock, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities, some or all Information may be shared or transferred, subject to standard confidentiality arrangements.

  • Aggregated or De-identified Data. We may disclose or use aggregated or deidentified Information for any purpose. For example, we may share aggregated or deidentified Information with prospects or partners for business or research

  • To Comply with Laws. If we receive a request for information, we may disclose Information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process. Please see the Data Request PolicyData Request Overview, and Transparency Report to understand how HVE responds to requests to disclose data from government agencies, law enforcement entities, and other sources.

  • To enforce our rights, prevent fraud, and for safety. To protect and defend the rights, property or safety of HVE, its users, or third parties, including enforcing its contracts or policies, or in connection with investigating and preventing illegal activity, fraud, or security issues, including to prevent death or imminent bodily harm.

  • With Consent. HVE may share Information with third parties when we have consent to do so. For workspaces registered to corporate entities, HVE may share Information with consent of the workspace Primary Owner or authorized corporate officer. For workplaces created without a formal affiliation, HVE may require user consent.

Security

HVE takes security of data very seriously. HVE works hard to protect Information you provide from loss, misuse, and unauthorized access or disclosure. These steps take into account the sensitivity of the Information we collect, process and store, and the current state of technology. HVE has received internationally recognized security certifications. To learn more about current practices and policies regarding security and confidentiality of the Services, please see our Security Practices. Given the nature of communications and information processing technology, HVE cannot guarantee that Information during transmission through the Internet or while stored on our systems or otherwise in our care will be absolutely safe from intrusion by others. When you click a link to a third-party site, you will be leaving our site and we don’t control or endorse what is on third-party sites.

Age Limitations

To the extent prohibited by applicable law, HVE does not allow use of our Services and Websites by anyone younger than 16 years old. If you learn that anyone younger than 16 has unlawfully provided us with personal data, please contact us and we will take steps to delete such information.